Customer Care

Market research has shown that the South African motor and household policyholders prefer a broker for handling personal insurance matters. The main benefit is the protection of policyholders' interests.

Perfect Delivery Brokers markets and administers the Perfect Delivery policy. We focus exclusively on the bowling community and work towards establishing products and services that will satisfy their particular needs.

This webpage will assist you with all the information regarding your Perfect Delivery policy. You can request information or your policy schedule and download or print your entire or just relevant parts of your policy wording.

We have attempted to make the information available to you as complete and user friendly as possible. Please feel free to submit any requests, compliments or complaints online and we will attend to it immediately.

Below are just some of the amazing benefits available to you as a bowler. These benefits are unique to the Perfect Delivery policy and are specifically designed for bowlers. No other broker can offer you the same.

Please remember that we also have additional cover available to you. For more information on these consult the "Additional Cover" option below.

"The Perfect Delivery Brokers management comprises experienced people with significant involvement in motor and household insurance. They have established particular associations and ties with the bowling community since the eighties. Your insurance affairs are in good hands" - John McArdle (President, World Bowls and a Perfect Delivery policyholder)

Documents:		Security Measures:

Our service promise to you!

We are available 24/7/365. Our senior management is always available should you have any complaints or compliments.
We call you back and give you feedback on an agreed basis.
We do not deal through a call centre. Be assured that you may talk to the same service consultant every time you deal with us!
We deal with your concerns in a professional and efficient manner.
All our staff members are Financial Advisory & Intermediary Services accredited as required by the Financial Services Board!
All requests are addressed within the arranged/contracted time and complaints are handled by the appropriate management.
All claims are handled within the specific service level agreements as negotiated. Details of these are available on the 'Claims' page.
All our calls are voice recorded - giving you peace of mind that all telephonic discussions are stored for future reference.
We provide you with relevant, up to date advice and information at all times.

Benefits

When life rolls you a wobbly…
Perfect Delivery gives you:

Free all risk cover for bowls and accessories (up to R4000)
Free car hire for up to 30 days if you vehicle is stolen or has been written off
Free access to 24 hour Perfect Delivery Assist Hotline.

When you end up in the ditch…
Perfect Delivery offers:

Accident Assistance - In the event of a vehicle emergency or accident, call us for advise or assistance. Our breakdown service will arrange for your car to be towed in, organized emergency accommodation for you and your passengers.
911 Assistance - In case of an emergency we'll arrange medical assistance. We also guarantee hospital admittance up to R2000. Our Personal Health Advisors are always available to offer symptom assessment, health information and counseling.

When your grip slips…

Only R10 a month gives you legal expenses cover for up to R10 000. For a little extra, this can be increased to R70 000.

When you've burned the head…

Receive free storage and protection of your cell phone numbers with DataSave.

When you've foot faulted… Perfect Delivery offers:

Legal Assistance - for advice of any legal matter, speak to our attorneys.
Household Assistance - In the event of a household emergency we'll put you in touch with approved service providers such as locksmiths, electricians, etc.

When the shot bowl is yours…

As a policyholder, if you score a perfect 8 or 9 in any official tournament or event, you will receive R1000 compliments of Perfect Delivery, your bowls partner.
Receive R2000 if it's a national or district event.

Wanneer die lewe jou 'n slingerbal rol…
Bied Perfect Delivery jou:

Gratis alle-risiko dekking vir rolballe en toebehore (tot die waarde van R4000)
Gratis motorhuur vir 30 dae as u voertuig gesteel of afgeskryf is
Gratis toegang tot die Perfect Delivery Assist blitslyn.

Wanneer jy in die sloot beland…
Bied Perfect Delivery jou:

Ongeluksbystand - Skakel ons vir advies of bystand igv meganiese probleme met u motor, of 'n ongeluk. Ons nooddiens sal reël vir die insleep van u motor, en noodverblyf reël vir u en u passasiers.
911 Bystand - Skakel ons vir mediese bystand in 'n noodgeval. Ons waarborg hospitaalopname tot R2000. Ons persoonlike gesondheidsadviseurs is altyd beskikbaar vir bepaling van simptome, gesondheidsinligting en advies.

Wanneer jy jou greep verloor…

Slegs R10 per maand verseker jou regsonkostedekking vir tot R10 000. Vir 'n klein bykomende premie kan jou regsdekking tot R70 000 verhoog word.

Wanneer jy die kop verloor…

Stoor en beskerm jou selfoon nommers gratis met DataSave.

Wanneer jy getrapfout het…
Bied Perfect Delivery jou:

Regsbystand - skakel ons gekwalifiseerde prokureurs vir regsadvies oor enige regsaangeleentheid.
Huishoudelike bystand - Skakel ons vir kitstoegang tot goedgekeurde diensverskaffers in Suid-Afrika, bv. sleutelmakers, loodgieters, ens.

Wanneer die skootbal joune is…

Polishouers wat 'n perfekte 8 of 9 aanteken in enige amptelike toernooi of byeenkoms, sal jy R1000 ontvang met die kompliment van Perfect Delivery, jou rolbal spelmaat.
Ontvang R2000 as dit 'n nasionale of distrik byeenkoms is.